Listed below are some of the most commonly asked questions pertaining to our company.
Simply click on the question to see the answer display below.

1. How many days to delivery the goods to me ?

Since we confirmed your payment, we will ship out the goods in the same day or at most one more business day, and you will recieve the parcel in 3 - 5 business days.

2. How long do I need to wait for my payment confirmation ?

If you choose WesternUnion to pay, we will confirm your payment in 24 hours; If you choose bank transfer ( Bank Of China), it will takes about 3 working days to confirm, as long as we recieved the notification, we will confirm your payment as soon as possible.

3. What is Shipping Terms ?How do I know the shipping cost ?

Our company's products normally ship by air express(DHL/FEDEX/UPS/TNT/EMS), We have our own professional cargo company transport your goods.and we will arrange discounts for you from the basic cost of air express official site.

Volume goods, if the cost is relative by weight will send by air, while relative by cubage and don't need so urgent then will ship by sea, we have good relation with Chinese customs broker. We here to save your time, money and stress.

We understand your import duty and taxes can be painful with ever changing legislation and the time it takes to arrange everything, so we will do this for you. You can choose the right express company and track online, all the links are displayed in our homepage.

4. What's your warranty terms ?

We offer you one year warranty for all kinds of products which sell on our site,from the purchase date on our products. You will receive an commercail invoice shipped with your package.

If you send back the goods to us, you have to pay the shipping cost.

If the goods really need to repair or exchange, we will pay the shipping cost to delivery to you. If the returned product is found NOT DEFECTIVE, we will return the original working part to you at your expense for the return shipping costs.

Before you buy any items, please ensure that you have verified compatibility with your system by visiting the manufacturer's web site. We will not take any responsibility and will not accept returns for items purchased that are not compatible with your system configuration.

Our website will make good repair or at our option by replacement within 24 hours after all relevant information has been given to the warranty number, arising from faulty design, material or purchased by you unless:

• The goods has not been properly operated & maintained in accordance with instructions issued by us;
• The damage is due to use in conjunction with a non-our website offered product
• The goods has been repaired by anyone other than our company or our wholesale agent, this includes case change and the like.
• The goods been subjected to excessive physical force, tampered with, application of incorrect electrical charge, electrostatic discharge (ESD), or if any warranty void sticker on the product has been removed.
• The damage is due to food or liquid spills, immersion in liquid, excessive temperature or humidity.
• The damage is due to normal wear and tear.

If you need any other help, please don't hesitate to email us at info@dsaatop.com with any questions, comments, or requests. Thank you!